FAQ's

Frequent Questions and Answers

What currency are your prices listed in?

All prices are listed in Canadian Dollars (CAD).

Can I cancel or change an order after placing it?

Orders are processed quickly, so changes or cancellations are not always possible.
If you need to request a change, contact us immediately at abbie.prosser@gmail.com.
If your order has not yet been packed, we may be able to help.

How do I check the status of my order?

Log into your Abbie’s Natural and Handmade Products account and select My Orders to view your order status at any time.

What payment methods do you accept?

We accept:

Visa
MasterCard
American Express
Email Money Transfer (EMT – Canada only)

Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment systems to protect your personal and financial information.

Why was my payment asked to be verified?

Occasionally, orders are briefly held for standard anti-fraud verification. This helps prevent unauthorized or fraudulent transactions.

How can I receive promo codes or special offers?

Subscribe to our mailing list for exclusive promotions and updates.
For large orders, feel free to email abbie.prosser@gmail.com.

Are taxes added at checkout?

No. All applicable taxes are already included in the price shown.

Do you offer flat-rate shipping?

Yes — we ship within Canada only.

Shipping Rates (Canada):

$10 flat rate on orders up to $99 CAD
Free shipping on orders over $99 CAD

Local pickup is available — choose Pickup at checkout.

How long does shipping take?

Orders typically arrive within 3–4 business days after shipment.
Delivery times may vary due to holidays or unforeseen delays.

How will I know when my order has shipped?

You’ll receive a shipping confirmation email once your order has been sent.
Tracking details may take a few days to become active.

Why isn’t my tracking number working?

Tracking information usually appears within 2–3 business days.
If it still doesn’t work, please email abbie.prosser@gmail.com and we’ll assist you.

What is your return policy?

Return requests must be initiated within 28 days of receiving your order.
Please email abbie.prosser@gmail.com with:

your order number
the reason for return
photos showing the issue

All returns must be approved before being sent back.

What if my item is damaged or incorrect?

If an item is defective or incorrect, contact us within 28 days of receipt.
Items must be unused and returned in original packaging.
Damage caused by misuse or negligence is not eligible for refund.