FAQ's


 1. What currency are your prices listed in? Canadian, however we have a currency converter to switch to USD if desired.

2. Can I cancel/change the order I just submitted?

It is only possible to change your order status before if the order is processed and packed. We try to process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact us with your change/cancellation request details. If your order isn't packed, you may be able to cancel.

3. How do I check on the status of my orders? 
You may view the status of your order at any time simply by logging into your Abbie's Natural Skin Care Products Account and clicking on "My Orders" to check on the current status of your respective order.

4. What kinds of payment are accepted? 
We accept payment through Visa, MasterCard, American Express, and EMT (Canada Only)
 

5. How can you keep my privacy and personal information secure on your site? 
We provide excellent e-commerce service and guarantee secure payment processing at all times. 

6. Why am I being asked to "Verify" my payment? 
Because your order has been held for a standard anti-fraud check by Abbie's Natural Skin Care Products. We want to avoid fraudulent and unauthorized payment.

7. How can I get more Promo Codes?
Subscribe to our mailing list for exclusive deals and promotions sent out periodically. Also, if you have a very large order, send us an email at abbie.prosser@gmail.com and we will see what we can do to help you out.

8. Are taxes added to my order? No. All taxes are included in the price you see.

9. Do you offer flat rate shipping? Yes. We offer Free Shipping on Orders Over $99 in Canada and a flat rate of $10 for Orders under $99. We offer a flat rate of $30 on orders in the USA. All Rates in Canadian. Rates

10. How long will I receive items after I place an order? 

Standard shipping time within Canada is roughly 3-4 business days and to USA 4-6 business days.

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.) 

11. How do I know if my items have been shipped or not? 
When items are shipped out, we will send notification to your registered email address. The tracking number might not be available until a few days after dispatch, we will update the tracking information once it is available.

12. Why is my tracking number invalid? 
The tracking information normally appears after 2-3 working days. If a tracking number is not searchable after this period of time, there are several possible causes:
The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered already and the shipping company has removed it from the the tracking code history.
In those situations, we suggest you send us an email at abbie.prosser@gmail.com and we will provide you with your tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information.

13. How can I return my purchase to  Abbie's Natural Skin Care Products
Before returning items to us, please read and follow the instructions below. If you make sure that you understand our return policy and ensure that all criteria are met, the first thing you need to start is to contact us at abbie.prosser@gmail.com and provide us the order number, reason for return, and photographs of the item showing the problem. Our team will make a decision based on all circumstances and get back to you.

The return process has to be initiated within 28 days of the receipt of your items. We only accept products in their original condition.


Quality Issues:
Should you find any item to be materially defective, the item must be returned in the same condition as it was sent within 28 days after receiving it. Although we check all products for defects and damage prior to shipment, it is the buyer's responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to client negligence will not be accepted for refund.
Wrong Item:
We will exchange your product if the purchased product does not match your original order. For instance, it is not the color you have ordered (perceived color differences due to your computer monitor display will not be exchanged), or the item you received does not match the style you have ordered.

Items must be returned within 28 days of receipt, have all tags, original packaging, accessories and embellishments fully intact.

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